About Manabie
Manabie is reimagining after-school learning across Southeast Asia. With teaching centers as our primary model, we partner with center owners to deliver high-quality, compliant, and scalable learning. Our mission is to build a sustainable education ecosystem where teachers thrive, parents trust, and students succeed.
The Role
We are seeking a Center Onboarding & Workforce Excellence Lead to ensure that every new teaching center launches smoothly, with reliable frontline teams and minimal disruption. This role will complement our Operations Manager by focusing on multi-TE onboarding, workforce stabilisation during new launches, and scalable playbooks that accelerate time-to-productivity for new centers.
What You’ll Do
- Own the end-to-end onboarding of new centers, coordinating TE admin, teachers, and coaches to go live seamlessly.
- Design and implement scalable onboarding playbooks that can handle multiple TE hires per center launch.
- Work cross-functionally with Ops, Special Projects, and Growth to ensure smooth integration of processes, tools, and pedagogy.
- Monitor first-90-days performance metrics for new centers and recommend interventions when ramp-up lags.
- Build a bench system or part-time/backup TE pool to reduce downtime during churn or expansion.
What We’re Looking For
- 5+ years in operations, workforce management, or multi-site launch roles (education, retail, F&B, BPO).
- Experience designing playbooks or training programs for frontline-heavy roles.
- Strong project management and coordination skills; thrives in fast-growth environments.
- Fluent in Vietnamese; English proficiency helpful.
What Success Looks Like
- New centers are fully operational within the planned go-live timeline.
- Ramp-up time for new TE admins reduced by 30% compared to current benchmarks.
- Ability to onboard multiple TEs per launch without delays or gaps.
- A scalable center onboarding playbook adopted across the network.
- Lower disruption rates in the first 3 months of a center’s lifecycle.
Why Join Us
- Play a critical role in how fast Manabie can scale its teaching center model.
- Build systems that turn chaotic, high-churn onboarding into a repeatable engine.
- Directly impact the economics and reputation of new centers from day one.