PREPARING US FOR TOMORROW'S WORLD

You specialize in building and maintaining leading edge B2B2C solution built on world-class technology stacks that bring our unique vertical SaaS experience to Japanese, South-East Asia and more. Millions of people will be impacted by your contributions, which is demanding in terms of design and quality but also incredibly rewarding.

Why working in Manabie:

  • International and remote-based team from Japan, Vietnam, Singapore, Philippines, Indonesia, etc.
  • Growth environment with professional and highly skilled product teams e.g.ex Co-founders, ex-McKinsey, ex-BCG, ex-Recruit Group (Top OT company in Japan), ex-US Amazon, ex-Ogilvy, etc.
  • Be a part of the journey of a high-growth startup and contribute to the digital transformation of education.

Perks:

  • Probation: 2 months (100% full-time salary).
  • Health Insurance package from Bao Viet.
  • 13-months and Performance Bonus.
  • 14 days Paid Leave Annually.

Responsibilities

  • Diagnose and troubleshoot customer technical problems
  • Resolve internal software technical issues
  • Handle customer complaints
  • Prepare reports on customer issues
  • Write Support Documents
  • Support integration, configuration our internal issue tracking system like Jira, Slack, Opsgenie with our monitoring tool

Requirements:

  • Data analysis – support engineers gather insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
  • Writing skills – drafting technical documents, manuals, resolution steps, training materials, and technical support FAQs is a key responsibility of this role
  • Communication skills – customer support engineers must communicate clearly to both technical and non-technical people
  • Organization skills – be able to multitask and prioritize multiple support requests under time constraints, handle technical support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner