Background

Manabie is an Edtech startup that provides online education and OMO tutoring for high school students in Vietnam. We are expanding our user base. We are looking for an Operations Lead to further strengthen our operations and deliver value to our students. The importance of building operations in service design continues to grow. Hiring the best teachers is not enough to increase the satisfaction of online services. It is through the pursuit of operational excellence that the value of the materials and teachers reaches the students.

Why join us?

Due to the impact of Covid19, students in Vietnam are forced to study at home. At Manabie, we aim to use technology to deliver learning online more efficiently than offline. As an Operations Lead, you'll be working with us to create the best learning experience possible.

ROLES and Responsibility

The Operations Lead will be in charge of managing staff and day to day activities of the online learning courses, making sure the SOPs are implemented. As a data-driven company, we expect the person in this role to be analytical and give logical feedback to improve overall operations.

  • Liaise with management, understand and implement standard operations for our online courses
  • Determine staff requirements, and interview, hire and train new employees
  • Monitor and report KPIs, especially attendance and retention/renewals
  • Collect and analyze data (quantitative and qualitative), to identify weaknesses and strengths, and develop initiatives to improve
  • Establish Manabie as the preferred online learning provider to help improve learner’s scores
  • Make sure students are having an effective learning experience and that they are satisfied
  • Manage scheduling and adherence of staff to defined schedules
  • Manage facilities and logistics

Requirements

  • Passion for education.
  • Bachelor’s degree from any major.
  • Proficient in English.
  • Excellent in project management, communication, people management and leadership skills.
  • Strong analytical skills and data-driven thinking.
  • Past experience managing and growing online learning products and/ or other relevant mobile applications is highly favourable.

Benefits

  • Probation: 2 months (100% full-time salary).
  • Location: Copac Square Building, 12 Ton Dan st, Ward 13, Dist. 4, HCMC
  • Health Insurance package from BaoViet
  • 13-months Bonus and Performance Bonus
  • 14 days Paid Leave Annually.
  • Transparent, young, dynamic and cooperative working environment.